All services provided in our store belong to our company JOY-ES registered at (Nef Merter 12, Maltepe Mh, Çırpıcı Yolu B Çk. No:3, 34010 Zeytinburnu/İstanbul/Turkey) and are operated by our company.
Our company may collect personal data for various purposes. Below, it is stated how and in what way the collected personal data is collected and how and in what way this data is protected.
Some personal information about the members (such as name-surname, company information, telephone, address or e-mail addresses) is collected by our store due to the nature of the business by filling out various forms and surveys on our store or membership.
Our company may send campaign information, information about new products, and promotional offers to its customers and members at certain periods. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, and then change the selection from the account information section after logging in as a member or make a notification via the link in the information message sent to them.
During the approval process carried out through our store or by e-mail, personal information transmitted electronically to our store by our members will not be disclosed to third parties other than for the purposes and scope determined by the ‘User Agreement’ we have made with our members.
In order to identify system-related problems and to quickly resolve any problems or disputes that may arise regarding the service provided, our company records and uses the IP addresses of its members. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information.
Our company may use the requested information for direct marketing purposes by itself or its collaborators, outside the purposes and scope determined by the Membership Agreement. Personal information may also be used to contact the user when necessary. The information requested by our company and the information provided by the user or information regarding transactions made through our store may be used by our company and its collaborators in various statistical evaluations, database creation and market research without disclosing the identity of our members, outside the purposes and scope determined by the ‘Membership Agreement’.
Our company undertakes to keep confidential information strictly private and confidential, to consider this as a confidentiality obligation and to take all necessary measures and show due diligence to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or from unauthorized use or disclosure to a third party.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop from our shopping sites. Your credit card information is not stored in our system in any way.
There are two things you should pay attention to in order to understand that you are on a secure site when you enter the transaction process. One of these is a key or lock icon at the bottom line of your browser. This indicates that you are on a secure web page and all your information is encrypted and protected. This information is used only in connection with the sales transaction process and in line with the instructions you give. Information about the credit card used during shopping is encrypted with 128 bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and sent to the relevant bank for query. If the card’s usability is approved, shopping continues. Since no information about the card can be viewed or recorded by us, third parties are prevented from passing this information under any circumstances.
The reliability of the payment/invoice/delivery address information of orders placed online with a credit card is checked by our company against Credit Card Fraud. Therefore, for customers who place an order from our shopping site for the first time, the accuracy of their financial and address/phone information must first be confirmed in order for their orders to reach the supply and delivery stage. If necessary, the credit card holder or the relevant bank is contacted to check this information.
Only you can access and change all the information you provide when becoming a member. If you protect your member login information securely, it is not possible for others to access and change your information. For this purpose, 128-bit SSL security is used during membership transactions. This system is an international encryption standard that cannot be broken.
Internet shopping sites that have an information line or customer service and where full address and phone information are specified are preferred more today. In this way, you can get detailed information about all the issues that come to your mind and get more accurate information about the reliability of the company providing online shopping services.
THIRD PARTY WEBSITE
Our store may provide links to other sites within the website. Our company does not bear any responsibility for the privacy practices and content of the sites accessed through these links. Advertisements published on our company’s site are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement are only related to the use of our Store and do not cover third-party websites.
EXCEPTIONAL CASES
In the limited cases specified below, our company may disclose user information to third parties outside the provisions of this ‘Privacy Policy’. These situations are limited in number;
1. To comply with the obligations imposed by the Law, Legislative Decree, Regulation, etc. issued by the authorized legal authority and legal rules in force;
2. In order to fulfill the requirements of the ‘Membership Agreement’ and other agreements that our store has concluded with the users and to put them into practice;
3. Requesting information about users for the purpose of conducting a research and investigation conducted in accordance with the procedure by the competent administrative and judicial authorities;
4. These are cases where it is necessary to provide information to protect the rights or security of users.
E-MAIL SECURITY
Never write your credit card number or password in the e-mails you will send to our store’s Customer Services regarding any of your orders. The information in the e-mails can be seen by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.
You can send an e-mail to merhaba@joy-es.com for all your questions and suggestions regarding our privacy policy. You can reach our company through the contact information below.
Company Title: Joy-Es
Address: Nef Merter 12, Maltepe Mh, Çırpıcı Yolu B Çk. No:3, 34010 Zeytinburnu/İstanbul/Turkey
Phone: +90 537 470 16 12